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Customer Care Series 

4 Weeks

Mondays | 3-4 PM ET | 3 Times a Year

Customer Care Series Landing Page (1)
Welcome to the Customer Care Series—an empowering journey designed to arm individuals in customer-facing roles with the essential behaviors, attitudes, and techniques required for seamless customer interactions. Discover proven methods that not only foster meaningful connections but also pave the way for cultivating a devoted customer base that cherishes every moment of doing business with you. Elevate your customer care game and unlock the keys to lasting customer satisfaction!
 

What to Expect

  • Expert Guidance: Learn from seasoned industry experts and trainers who bring a wealth of experience and practical knowledge to the table.
  • Customizable Solutions: Our training series offers adaptable strategies that can be tailored to your specific sales team, ensuring maximum impact and results.
  • Interactive Learning: Engage in hands-on exercises, workshops, and discussions that foster active learning and practical application of knowledge.
  • Immediate Impact: The strategies and techniques taught in the series can be implemented immediately, enabling you to see tangible improvements in your sales performance.

Key Topics Covered

Dive into the core of customer-centric excellence with our Customer Care Series, where each module is meticulously crafted to empower frontline workers with the skills and insights needed for unparalleled customer interactions. Explore the following key topics in detail:

  • Understanding the Dynamics of Customer Behavior
  • Effective Management of Customer Expectations 
  • Best Practices in Customer Communication
  • Mastering Questioning and Clarifying Techniques 
  • Navigating Challenging Customer Interactions with Confidence 

Embark on a transformative learning journey that goes beyond the surface, providing you with the tools and knowledge to not only meet but exceed customer expectations at every touchpoint. Elevate your customer care expertise and cultivate lasting relationships that set your business apart.

This series will be offered 4 times in 2025 on the following dates: 

Cohort 1: February 10, February 17, February 24, and March 3

Cohort 2: June 9, June 16, June 23, and June 30

Cohort 3: October 27, November 3, November 10, and November 17

The schedule for this series will be as follows:

Session 1: On the Frontlines: Mindset for Success

Session 2: Understanding Customer Behavior

Session 3: Phone & Email Best Practices

Session 4: Dealing with Difficult Customers + Situations